Client care
Complaints Procedure
At Ashlings Legal, we are committed to providing a high quality, responsive and professional service to all our clients. We value feedback and take complaints seriously.
If at any point you are unhappy or concerned about our service, including our charges, please let us know as soon as possible.
Step 1
Informal resolution
Raise your concern with the solicitor handling your matter. Most issues can be resolved quickly and directly at this stage.
Step 2
Formal complaint to the Complaints Partner
If the matter is not resolved informally, you can make a formal complaint to our Complaints Partner, who will investigate independently.
We will:
- Acknowledge receipt within 7 days.
- Investigate promptly, fairly and objectively.
- Respond within 28 days.
- If unresolved within 8 weeks, refer the matter to the Legal Ombudsman.
Legal Ombudsman
If your complaint is not resolved within 8 weeks, or you remain unhappy with our response, you can ask the Legal Ombudsman to review it.
- www.legalombudsman.org.uk
- 0300 555 0333
- PO Box 6167, Slough, SL1 0EH
Solicitors Regulation Authority
The SRA regulates solicitors and investigates misconduct such as dishonesty or misuse of client money.
Ready to take the next step?
Contact us today for a free confidential consultation and discover how Ashlings Legal can support you.