Frequently Asked Questions

We provide expert advice across: Commercial & Corporate Law; Consumer Law; Criminal Defence; Employment Law; Family, Matrimonial & Child Care; Financial Services Regulation; Commercial & Residential Property; Probate & Estate Management (including Wills & Trusts); Immigration Law.

Yes. Many of our services, including Wills, Conveyancing, Settlement Agreements, and Visa Applications, are available on a fixed-fee basis. For complex or bespoke matters, we offer hourly rates and retainer packages for predictable monthly costs.

Simply contact us via phone or our online form. We'll: confirm your requirements; conduct conflict checks and AML verification; issue a Letter of Engagement outlining scope, fees, terms, matter management and compliant procedures.

For most matters, you'll need: photo ID (passport or driving licence); proof of address (utility bill or bank statement); additional documents for specific services (e.g., title deeds for property, visa documents for immigration).

We comply with GDPR and have strict data security protocols in place. Your information is stored securely and accessed only by authorised personnel on a need-to-know basis.

Yes. We offer same-day triage for urgent issues such as injunctions, criminal defence, and immigration deadlines. Please call us directly for immediate assistance.

We accept: bank transfer; debit/credit card; instalment plans for certain fixed-fee and retainer services.

Yes. Our retainer packages provide priority access, predictable costs, and compliance support for businesses.

We follow strict protocols for: Anti-Money Laundering (AML) checks; conflict of interest screening; regulatory compliance under SRA rules.

We aim to resolve complaints quickly and fairly. If you're unhappy with our service: contact your solicitor or our Client Care team; if unresolved, you can escalate to the Legal Ombudsman.

We aim to resolve any concern quickly and fairly. First, raise it informally with the solicitor handling your matter. If it remains unresolved, you can make a formal complaint to our Complaints Partner. We will acknowledge your complaint within 7 days and respond within 28 days. If it is not resolved within 8 weeks, you can refer it to the Legal Ombudsman. Read our full complaints procedure.